Billing & Subscription
Your subscription, usage, invoices, and payment settings are all managed from the Subscription page in the sidebar.
Plans
OnCallClerk offers four plans. Each higher tier unlocks more agents, higher call allowances, and additional features. For the latest pricing, visit oncallclerk.com or check your dashboard.
| Starter | Growth | Pro | Enterprise | |
|---|---|---|---|---|
| Best for | Solo entrepreneurs | Growing businesses | High call volume | Large orgs & agencies |
| AI Agents | 1 | Multiple | More | Unlimited |
| Call Allowance | Limited | Increased | Higher | High-volume |
| Phone Numbers | 1 included | Multiple | Multiple | Unlimited |
| Transcripts | ✅ | ✅ | ✅ | ✅ |
| Recordings | — | ✅ | ✅ | ✅ |
| Analytics | Basic | Advanced | Advanced | Unlimited history |
| Google Calendar | ✅ | ✅ | ✅ | ✅ |
| Google Sheets | ✅ | ✅ | ✅ | ✅ |
| Gmail & Slack | — | ✅ | ✅ | ✅ |
| Webhooks | — | ✅ | ✅ | ✅ |
| API Access | — | — | ✅ | ✅ |
| Custom Integrations | — | — | — | ✅ |
| Support | Priority email | Priority | Dedicated manager + SLA |
Every plan includes 24/7 AI answering, lead capture, appointment booking, call forwarding, voicemail, and dashboard access. Start with Starter and upgrade through your Subscription page as you grow.
Monitoring Usage
The Subscription page shows a real-time breakdown of your monthly usage, calls made, minutes consumed, active agents, and assigned phone numbers, along with a visual progress bar so you can see at a glance how close you are to your plan limits.
OnCallClerk sends an automatic email when you hit 80% of your call allowance, and another at 100%.
What happens when you run out of calls?
You choose how your account behaves when you exceed your plan's included minutes. Under Settings → Billing → Overage Handling you can pick one of two modes:
Automatic overage lets the agent keep answering. Extra minutes are charged at your plan's overage rate and billed at the end of the month, no service interruption. Stop answering pauses the agent until your next billing cycle; callers hear a "service unavailable" message. Most customers prefer overage to avoid missing calls.
Upgrading & Downgrading
Upgrading is immediate. You're charged the prorated difference right away, and the new features are available on your next call. Navigate to Subscription → Upgrade Plan, pick a tier, and confirm.
Downgrading takes effect at the end of your current billing cycle so you keep your existing features until then. Before confirming a downgrade, make sure you're within the lower plan's agent and integration limits, if you have more agents than the target plan allows, you'll need to remove them first.
Payment
OnCallClerk accepts Visa, Mastercard, Amex, and Discover credit and debit cards via Stripe. Enterprise customers can also pay by ACH bank transfer or invoice.
To update your card, go to Subscription → Update Payment Method. Card details are never stored on OnCallClerk's servers, they go directly to Stripe (PCI DSS Level 1).
Failed payments
If a charge fails, OnCallClerk sends an email immediately and retries automatically after 3 days, then again after 7 days. If the payment still hasn't gone through after 10 days, the account is suspended. Update your payment method or contact your bank to resolve it.
Invoices
Every charge generates an invoice, visible under Subscription → Billing History. Each entry shows the date, amount, plan, and last four digits of the payment method. Click Download PDF to save a copy.
To get accurate invoices for your accountant, fill in your business name, address, and tax ID under Settings → Billing Info.
Annual Billing
Switching to annual billing saves money compared to paying monthly, locks in your current pricing, and includes priority support and early access to new features. Go to Subscription → Switch to Annual Billing to see your exact savings. You're charged the full year up front with a prorated credit for any remaining monthly time.
To switch back to monthly, contact support at the end of your annual period.
Cancellation
Before cancelling, export any call data and invoices you want to keep, and disconnect active integrations. Then go to Subscription → Cancel Subscription and follow the prompts.
Your service continues until the end of the current billing cycle. There are no refunds for partial months, but you can reactivate at any time before the cycle ends with no extra charge. Data is deleted 30 days after your subscription expires, contact support within that window if you change your mind.
Tax & International Billing
Sales tax or VAT is calculated automatically based on your location and added to invoices. If you're tax-exempt, upload your certificate under Settings → Billing → Tax Information.
All prices are in USD. International cards are accepted; currency conversion is handled by your bank and may include foreign transaction fees.
Common Questions
My card was declined, what do I do?
Double-check the card number, expiration, and CVV. Make sure there are sufficient funds and that your bank isn't blocking the charge. If it still fails, try a different card or contact your bank directly.
I was charged an unexpected amount
Check your billing history for overage charges (extra minutes beyond your plan). If the amount still doesn't look right, email billing@oncallclerk.com with the invoice number and we'll investigate.
I didn't receive my invoice
Invoices are emailed to the address on your account, check your spam folder first. You can also download any invoice directly from the Billing History section in your dashboard.
Can I get a refund?
OnCallClerk doesn't offer refunds for partial months, but you can cancel anytime and service continues until the end of your billing cycle.
Need help with billing?
Email billing@oncallclerk.com or open a support ticket from your dashboard. Include your account email and invoice number so we can find your records quickly.